Plus Customer Experience Specialist

Telecommute · United States

Description

TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 10,000 businesses. Our mission is to make ecommerce easier for everyone.

Our core values:

TaxJar’s remote-only team of almost 50 people is growing fast. We’re currently looking for a Plus Customer Experience Specialist who wants to make a difference on a growing, experienced team of entrepreneurs.

TaxJar offers a mid-market/enterprise version of our offering that we call TaxJar Plus. It's the same, great solution we provide to more than 10,000 customers but with additional features and white-glove support that larger merchants need.

We are looking for a someone who is fanatical about helping businesses succeed while working across other functions of the organization to ensure an exceptional customer experience from on-boarding through sales tax filing. Ensuring the happiness of our customers is everything to us.

The right candidate will be someone who enjoys speaking with people, has great organizational and communication skills, and is a team player who can work well across marketing, development, sales, filing and customer success.

*This is a full-time remote position based in the US only.


As a Plus Customer Experience Specialist you will

Requirements

You are:

You’ll be a great fit for TaxJar if you

We’re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.

Benefits

Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.

If you're not the perfect fit for this position, but you know someone who is, we'll pay you $1,000 if you refer us to the person we hire.

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