Support Analyst - TaxJar Pro

Remote · Woburn, Massachusetts, United States · CSO


TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 15,000 businesses. Our mission is to make ecommerce easier for everyone.

Our Core Values

TaxJar’s remote-only team of almost 90 people is growing fast. We’re currently looking for a highly-experienced, highly-detail-oriented TaxJar Pro Support Analyst who wants to make a difference on a growing, experienced Customer Services team.

TaxJar offers a Pro version of our platform specifically for Accountants/CPAs/Tax Advisors. We are looking for a someone who is fanatical about providing an exceptional customer service experience for Tax Advisors, which will encourage them to bring their own clients to the TaxJar Pro platform and drive revenue.

We are looking for someone who is fanatical about helping businesses succeed, can develop great relationships with our Tax Advisors, and ensure these customers receive quick and accurate product support.

The right candidate will be someone who enjoys speaking with people, has great organizational and communication skills, and is a team player who can work well with numerous different personality types, always with a smile.

*This is a full-time remote position based in the US only.

As a Support Analyst - TaxJar Pro you will


You are

You’ll be a great fit for TaxJar if you

We’re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.


Visit for a full list of our benefits and to learn more about how we work and what we stand for.

If you're not the perfect fit for this position, but you know someone who is, we'll pay you $1,000 if you refer us to the person we hire.

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